If you can’t get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.
Please include all pertinent information and claim numbers in your correspondence—such as:
- Your address, home phone number and cell phone number so that we can obtain any additional information from you that might be necessary
- Copies of any related documents or correspondence that you may have from the agency involved
Please Note: The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual’s case. We must have your signature to proceed with this type of request. Please click on the appropriate agency to utilize our digital privacy release authorization form.
***Special Note on Passport Assistance: The Department of State is receiving historic levels of passport requests during the Spring/ Summer season. My office would be happy to help you with your passport in any way that we can. To receive assistance, please fill out the form below and keep in mind the State Department’s expected processing times for passports (see below):
Routine: 10-13 weeks*
Expedited: 7-9 weeks and an extra $60*
*Mailing times are not included in processing times. Processing times only include the time your application is at one of our passport agencies or centers. The total time to get your passport includes both processing and mailing times. It may take up to 2 weeks for applications to arrive by mail at a passport agency or center, and up to 2 weeks for you to receive a completed passport in the mail after we print it. Please consider the total time it will take to receive your passport when you are booking travel.
Click here to get help with a federal agency.